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Shipping & Returns

Free Shipping over $100 and Hassle-Free Returns

At Coulee Outdoor, we believe that your outdoor enjoyment should be as seamless as possible. That's why we offer Free Shipping over $100. Experience the convenience of having your smokeless fire pit delivered right to your doorstep, ready to ignite the most versatile fire pits on the market today.

Hassle-Free 30 Days Return - We Value Your Satisfaction

At Coulee Outdoor, your satisfaction is our priority. If for any reason you are not completely delighted with your smokeless fire pit, we offer a hassle-free return policy. You have a generous 30-day window to return your purchase, no questions asked.

Return Eligibility:

  • Items must be unused, in their original packaging, and accompanied by the original proof of purchase.
  • Returns must be initiated within 30 days of receiving your order.

Customer-Paid Return Shipping:

  • Coulee Outdoor does not cover the cost of return shipping.

Customers are responsible for arranging and paying for the return shipment. To qualify for a return, ensure your smokeless fire pit is in its original, unused condition and with all its accessories and packaging intact. Our customer support team is here to guide you through the process and make it as effortless as possible.

How to Initiate a Return:

  1. Contact our Customer Support: Reach out to our friendly customer support team to initiate the return process. You can do this through email or phone; details can be found on our website under Connect with Coulee.
  2. Receive Return Authorization: Our team will provide you with a return authorization and further instructions.
  3. Ship Your Item: Once you receive the return authorization, securely pack your smokeless fire pit, and ship it back to us.
  4. Refund or Exchange: Once we receive your returned item and confirm its condition, we will process your refund or exchange according to your preference.

Our Commitment to You

We're confident that you'll love your smokeless fire pit from Coulee Outdoor. However, if for any reason it doesn't meet your expectations, our Free Shipping and Hassle-Free 30 Days Return policy ensures you have the flexibility to make the best choice for your outdoor experience.